Frequently Asked Questions
Everything you need to know about your Shokz experience, from shipping to our bone conduction technology.
How does bone conduction technology work?
Unlike traditional headphones that use speakers to rattle your eardrums, Shokz uses bone conduction technology to send vibrations through your cheekbones directly to your inner ear, leaving your ear canals open to your surroundings.
What is the shipping timeframe for my order?
Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, you can return it within 30 days of the delivery date for a full refund.
Are Shokz headphones waterproof?
Water resistance varies by model. For example, the OpenRun Pro is IP55 water-resistant (sweat/rain), while the OpenSwim is IP68 rated, making it fully submersible for swimming.
Do Shokz products come with a warranty?
Yes, all authorized Shokz products come with a 2-year manufacturer's warranty covering any manufacturing defects or hardware issues encountered during normal use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer financing options through Klarna and Affirm.