Returns & Exchanges

We want you to be completely satisfied with your audio experience, which is why we offer a 30-day money-back guarantee for all orders placed on our official website. If your Shokz headphones don't meet your expectations, you can return them in their original packaging for a full refund or exchange.

Return Process

• 1.
  Start Your Request

  Visit our online returns portal and enter your order number and email address to initiate the return process.

• 2.
  Print Shipping Label

  Once approved, download and print the prepaid shipping label provided via email to ensure your return is tracked.

• 3.
  Pack Your Device

  Securely place the headphones, charging cables, and accessories in the original box and attach the shipping label to the outside.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.